FAQs
What are your business hours?
Our operating hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. PST.
How do your shirts fit?
We provide the measurements for most of the garments on our sizing chart. Be advised that our ladies fitted tees run small and we generally recommend ordering at least one size up for a looser fit. Our standard unisex t-shirts are more true to size. Of course if you have any questions about fit, please contact us.
What types of payment do you accept?
We gladly accept PayPal, Visa, MasterCard, Discover and American Express and our Define Me Greek Gift Cards.
We do not accept cash. Checks or money orders for custom items only.
When will I receive my order?
COVID-19 SHIPPING UPDATE:
Due to COVID-19 we are experiencing delays in shipping. Orders will now be shipped from our facility 5-7 business days after your order has been processed. This does not include delivery time. For standard shipping, please allow an additional 3-5 business days for delivery.
How do I check the status of my order?
We will send you a tracking number via email as soon as your order ships. To check the status of your order, click the link in the email. In the event you do not receive a tracking email, please reach out to us and we will provide a status update.
What is your return/exchange policy?
Click here to view our return/exchange policy.
Do I have to pay for return postage? Unfortunately, we do not offer prepaid return labels at this time. You have the option to use the carrier of your choice to ship your items back to us. We recommend obtaining a tracking number for your shipment as we are not held liable for packages that are lost en route back to us.
How long does it take to process my refund? Your refund will be processed within 5-7 days of us receiving your shipment. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the refund/exchange is processed. Please note: This excludes the purchase of mystery packs as there are no refunds/exchanges for these products.
Do you offer free shipping?
Yes! We offer free shipping on orders of $100 or more.
My order arrived damaged, what do I do?
If your order arrives damaged, please notify us immediately at care@definemegreek.com indicating the issue along with a photo the damaged product(s). We will validate your claim and send you instructions on how to return your damaged goods for a replacement.
My item was stolen, how do I get a refund?
Unfortunately, we are not responsible for lost or stolen items. Once orders leave our Define Me Greek warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost/stolen. After 14 days, please call the customer service team of the courier:
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
My package was marked delivered but I haven't received it?
Sometimes, USPS marks a package as delivered even though it's still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claimed can be filed with the carrier. Once orders have left our Define Me Greek warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier:
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
What if I input the wrong contact/mailing information and the package has already shipped/delivered?
Please ensure that all mailing and contact information is accurate when placing your order. Our company is not responsible for issuing refunds or exchanges if incorrect information is provided. We will ship to the mailing address entered by the customer and cannot intercept the package once it has been shipped/delivered. Any additional costs incurred due to incorrect information provided must be covered by the customer.
Is there a discount for bulk/large quantity orders for items on your site?
Yes! If you are ordering a quantity of 15 or more of any item on our site, contact us for a special discount.
My question is not listed above, what do I do?
Email your question to us at care@definemegreek.com.